Return & Exchange Policy
We want you to be totally satisfied with your order, however we understand if a product doesn’t meet your expectations. We want you to be sure that we do our best to ensure a polished smooth return.
Needless to say, overused products will not be eligible for return.
To return items to our company, please follow these simple steps:
* The side that will be responsible for shipping cost and handling fees for returned products will vary according to the situation.
1-Return & Exchange policy
We will always do our best to ensure that your product arrives directly to you and in perfect condition. Unfortunately shipping services cannot achieve 100% delivery success rate. Some uncertainties, mistakes and special circumstances can occur; we want you to trust that we will do our best to avoid, or resolve them for your convenience.
A request for refund and exchange should be made within 7 days after the delivery date. If 7 days have already passed, the request can be refused.
1-Customer’s request: Please contact us by Email. All returning and additional shipping costs should be paid by the customer.
2-On our side:
-Wrong or Missing Item: Refund and exchange is possible.
-Lost or damaged item: Please contact us by Email.
- Refund and exchange will be made depending on each case.
- All the missing items or replacements for damaged items will be re-sent to you via Registered Airmail only. Please note this in advance.
- If mistakes are the fault of the company delivering the product: Compensated by the delivery company.
- If the recipient doesn’t follow the Domestic Import tax law, and the parcel is returned.
- All returning and additional shipping cost should be paid by the customer.
- The first shipping cost you paid is not refundable.
- If a cancelled order cost is more than USD 100, there will be a 10% cancellation charge.
- After your order is shipped, some minor deformation or damage of the contents might be caused by the impact of Customs procedures and Delivery process such as Small scratches or package deformation, etc. In this case, the refund or exchange is not available unless the contents of that package are not usable.
- If your product is defective, we will proceed with the return process after checking the picture and conditions of the product you had received. Please do not send the products until we review your request.
- The process of refund and replacement of defective products could vary depending on each case, distance, and country.
- To insure yourself, and to get proper resolution, please save a shipping box, packing material, and the damaged items for inspection on our part.
- We’ll check all items returned as damaged or defective. If no inconsistencies are found, we hold the right to refuse your refund, and charge you to recover our fees and expenses.
2- Out of stock
Sometimes, after placing an order, some items may occur to be out of stock; sold out or discontinued.
If that happens after the order has already been placed: The sold-out item’s cost will be automatically refunded.
(If there is no request from the customer to cancel the whole order, the items will be shipped, with the exclusion of out-of-stock-products selected within the same order).
The sold-out notice E-mail is automatically sent to the customer’s registered E-mail.
→ If you want to cancel the whole order, please contact us via E-mail as soon as possible.
You can see the refunded cost and details on your order sheet.
The refund amount is returned to the balance of the payment method you used to pay. (to
PayPal balance or to Credit card balance)
We want to have trustworthy and friendly relations with our customers. To do so we’ve established a refund policy that would be protect both sides:
1- PayPal transfer:
Refunds for customers who provided payments via [PayPal Transfer] can be provided instantly.
PayPal payment can be refunded partially [as partial refund] or fully [as payment cancellation]
Partial refunds for “Out of stock” items can be provided instantly after a request from a customer.
2- Direct Credit card:
Direct Credit card payment can be refunded partially [as partial refund] or fully [as payment cancellation]
The paid amount can be refunded to your credit card account instantly if the refund is requested within 1-2 days after the payment. If a refund is requested any later, then the refund amount will be credited to the customer’s account related to the credit card used for payment the following month. The pending refund period to the credit card depends on the amount of the refund, the credit card company, and some other factors. It may take up to 30 days to reflect on the credit card statement. (Note: pending refund period can vary depending on circumstances)
- Refund procedure and feature can be changed depending on each case, as we want our policy to be more flexible in favor of our customers.
- Payments with no evidence of ID and unclaimed payment will not be refunded.
4- To Return
Please contact us by E-mail with a “Request for Return Form” before returning anything. After negotiation of the return procedure details, such as refund, charges, and shipping cost responsible side; we will send you instructions on how to return products to us. Please pack the contents carefully to avoid damage.
- Order number (reported in the order confirmation E-mail).
- Name or ID
- Reasons for return
- Customer’s PayPal account to get a refund
- Products must be returned within 7 days after the Delivery Date, which is be printed on the order packaging slip.
- Your refund will be processed promptly upon the arrival of the returned product. We will not be able to process your refund until we have received the product.
- Items must be returned in the original condition in which they were delivered to you. Otherwise we hold the right to refuse you your refund.
All returns should be mailed to:
Please follow our policy and use “Registered airmail” to return/exchange any purchased goods in beautyandbeauty-mena.com. Otherwise exchange will not be processed.
For cancellation charge information ( Only for the orders already paid )
Purchased more than USD 100.00
When you cancel your order after the payment is completed, we charge a cancellation fee. (10% of cancellation fee from the total shopping cost).
After successful payment, if you request cancellation within one hour of your purchase, your refund will be free of charge.
No cancellations allowed for purchases more than USD 1000.
(Request for cancellation within 1 hour after depositing is acceptable with no charges).